Terms and conditions of sale

Escape Game l’Apéro Aix

INTRODUCTION :

The purpose of these terms and conditions is to define the terms and conditions of sale between Escape Game l'Apéro Aix and its customers. The products sold by Escape Game l'Apéro Aix are intended exclusively for private individuals, companies, local authorities, businesses and associations.

By placing an order with us, the customer fully accepts our general terms and conditions and agrees to waive the right to invoke his/her own.

The site reserves the right to modify the provisions of these terms and conditions from time to time. It is the user's responsibility to take note of them on each visit.

Products and websites are not contractual. We reserve the right to make any technical or aesthetic changes we deem necessary, always with a view to improvement.

Article 1: QUOTATIONS & RATES

Quotations given by telephone are indicative and cannot be considered as contractual. Confirmation may be sent by e-mail. The quote is valid for one month.

Sales prices on the site are indicated in euros, inclusive of all taxes applicable on the day of the order (V.A.T. 10%).

The site reserves the right to modify prices at any time. However, the price cannot be modified once the order has been validated.

Our prices may be discounted through commercial operations, coupons, etc.

For all requests outside these conditions, a quotation can be drawn up on request.

The minimum price is based on 3 participants. It cannot be lower.

Reservations are made for a specific day and time, and are only valid for that time slot. Reservations are subject to availability. Reservations are not binding until the customer has received a confirmation e-mail.

Article 2: AVAILABILITY

The offer of our products, price and quantity, remains valid as long as it appears on our site and within the limits of available stocks.

Article 3 : ORDERS

You can place an order by e-mail at :escapegamelaperoaix@gmail.com, by telephone on 06-80-67-34-89 or directly on the website: www.escapegamelaperoaix.com . Orders can only be validated if all mandatory fields have been duly completed.

The simple fact of placing an order by validating the identification, choice of items and payment stages implies that the customer fully and unreservedly accepts the present terms and conditions of sale. Contractual information will be confirmed by e-mail.

Escape Game L'Apéro Aix cannot be held responsible for food allergies. Customers suffering from allergies should read the labels on the products supplied.

Article 4 : SECURE PAYMENT

The user must pay for his purchases by credit card or ANCV with debit when placing the order.

The user has the option of sharing the amount with other players.

Escape Game L'Apéro Aix reserves the right to cancel the entire order process in the event of refusal to authorize payment by accredited organizations, partial payment or ongoing disputes.

After the order has been placed, an additional verification may be requested, using proof of address and identity, to avoid any fraud.

Article 5 : RECEPTION

Products purchased on the site are to be collected from Closed Escape Game - 605, avenue Max Juvenal - 13100 Aix en Provence. Pick-ups take place between 10:30am and 12:00pm for a mid-day session and between 6:00pm and 8:00pm for an evening session. Any delay due to traffic is not a valid reason for order cancellation.

Kid's Party coolers must be collected between 10:30am and 12:00pm on the day of booking.

The delivery date and time slot are those validated at the time of ordering.

Escape Game L'Apéro Aix takes the utmost care in preparing coolers. A verification protocol is in place before each delivery. Coolers are closed for the proper operation of the game, and cross-checking is impossible. The customer must therefore accept these delivery conditions.

Article 6 : DEPOSIT

A deposit of €300 (three hundred euros) will be required on delivery (cheque or secure link).

Without this deposit, the deliverer reserves the right not to give the cooler to the customer. No refund will be given.

Any anomaly (damaged, broken or missing product, etc.) must be reported by the customer upon return of the cooler, and will result in full or partial cashing of the deposit.

Article 7: CANCELLATION & FORCE MAJEURE

In accordance with article 121-21-8 of the French Consumer Code, the right of withdrawal may not be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or at a specific time. Consequently, no reservation may be cancelled or reimbursed, except in the case of cancellation by Escape Game L'Apéro Aix alone. In the latter case, the amount of the initial reservation will be refunded. Refunds may only be made to the credit card used at the time of purchase.

The performance of the obligations incumbent upon each of the Parties under the terms of the present Terms and Conditions shall be suspended by the occurrence of an event constituting force majeure in the usual sense of the term, including but not limited to natural disasters, acts of public authority, embargoes, strikes, exceptional weather conditions preventing delivery, insurrections, riots. This list constitutes only potential cases of force majeure, subject to the sovereign appreciation of the courts.

The game wishing to invoke such an event must immediately notify the other of its commencement and, where applicable, its termination, failing which it cannot be relieved of its liability.

Article 8: COLLECTION OF THE COOLER

To ensure that the cooler is recovered in the best possible conditions, we advise the customer to carry out an inventory to ensure that all non-consumable items have been returned in the cooler. To this end, a list is given to the user at the end of the puzzle. The cooler must be returned between 3 p.m. and 5 p.m. on the same day as the rental for lunchtime sessions, and before 11 a.m. the following day for evening sessions.

Kid's Party coolers must be returned by 9am the day after the experience.

Once the cooler has been checked and returned, an invoice will be sent to the customer by e-mail.

Escape Game L'Apéro Aix reminds its customers that the cooler must be used for its intended purpose. Should the equipment contained in the cooler (or the cooler itself) be damaged, soiled or incomplete on collection, the deposit will be forfeited.

If the cost of repairing or replacing the damaged or missing item(s) exceeds the amount of the deposit, the difference will be invoiced to the customer.

Non-consumable items must be returned in perfect condition when the cooler is collected. Customer service contact: 06-80-67-34-89 or escapegamelaperoaix@gmail.com

Article 9: RIGHTS

Without the written permission of Escape Game L'Apéro Aix, you may not print, copy, post, reproduce, publish, distribute, transmit, download, record, store, disclose, alter or modify any of the content of the site, including but not limited to electronic, mechanical, photocopying or recording. You may not use the icons or logos to create hypertext links, whether between two other websites or between a website and this site, or use the Escape Game L'Apéro Aix name for any purpose. Any authorization granted automatically terminates if you violate any of the above terms or conditions. You must immediately destroy all saved and/or printed content from this site. Any unauthorized use of any content on this site may violate copyright laws, trademark laws, the laws of privacy, or the laws of advertising and communication.

Article 10: CLAIMS

The present terms and conditions and any contract concluded incorporating these terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the Court of Aix en Provence.

Claims procedures

The claims handling procedure is free of charge. Anyone can submit a claim themselves or through a consumer association in one of the following ways:

By e-mail: escapegamelaperoaix@gmail.com

By telephone: 06-80-67-34-89

In writing to the following address: 605 avenue Max Juvenal - 13100 Aix en Provence.

Admissibility of claims

Claims are accepted within one year of the date of the first payment for the service.

Any compensation is subject to the claimant providing proof, by any means at his disposal, of the date of payment and proof of reservation of the session.

Proof of loss may be requested (notes, invoices, etc.).

Processing times

Escape Game L'Apéro Aix undertakes to provide a response to the claim:

within 30 calendar days for individuals;

within 40 calendar days for business customers.

After informing the claimant, Escape Game L'Apéro Aix may, if it deems necessary, carry out an in-depth investigation. The above-mentioned processing times are then suspended.

Appeals

Internal appeal bodies

Any claimant who wishes to have his or her case re-examined following an initial complaint may lodge an appeal under the same conditions as the initial complaint, or through a consumer association.

If the solution provided by Escape Game L'Apéro Aix is not satisfactory, a Tourism Mediator may be contacted. The latter is competent for all disputes concerning all services covered by the present general conditions of sale. The mediation procedure is free of charge. The Mediator may be contacted by private individuals or professionals, either directly or through an intermediary (consumer association, lawyer, elected representative, other mediator, etc.).

Article 11: PERSONAL DATA AND RIGHT OF OPPOSITION

The information collected by Escape Game L'Apéro Aix is collected and recorded by the company for the purposes of providing the service (quotation, order, delivery, invoicing, follow-up of any complaints, customer relations, satisfaction survey, etc.).

Only data that is strictly necessary for these purposes is kept, and then only for the duration corresponding to each processing operation.

In accordance with the French Data Protection Act 78-17 of 6 January 1978, as amended, and European Regulation 2016/679 of 27 April 2016, you have the right to access, rectify, limit, delete and erase your data.

You may also object, on legitimate grounds, to the use of your data.

If you wish to exercise these rights, you may send an e-mail or letter to the following addresses: contact@escapegamelaperoaix.com or by post to SA ZOUZ OTAKU, 605 Avenue Max Juvenal, 13100 Aix en Provence - France, specifying "Personal rights" in the subject line and enclosing a copy of your proof of identity.

Escape Game L'Apéro Aix terms and conditions of sale dated 15/10/2023.

For further information, please contact

Escape Game l'Apéro Aix -

06 80 67 34 89 - contact@escapegamelaperoaix.com

We are open every day (Monday to Sunday, including public holidays) from 8.45am to 10pm.

Créez votre propre site internet avec Webador